Universal Orlando Cancellation Policy

Select Universal Orlando Resort hotels have reopened. We’ve added new safety guidelines throughout the resort to get the good times going again. Things like social distancing, health screenings, and increased sanitation. For a complete list of safety guidelines currently featured at Universal Orlando hotels, click here.

Universal Orlando Resort hotel’s cancellation policies are as follows:

• Reservations that are cancelled six days or more prior to arrival will receive a full refund.
• Reservations that are cancelled within five days of arrival are subject to a cancellation fee of one night’s room rate, plus tax.

Please note: deposits are forfeited if guests depart the hotel prior to their scheduled departure date.

If you need additional information on hotel policies, please visit:

• Universal Endless Summer Resort – Dockside Inn and Suites
• Universal Endless Summer Resort – Surfside Inn and Suites
• Universal Aventura Hotel
• Universal Cabana Bay Beach Resort
• Loews Sapphire Falls Resort
• Loews Royal Pacific Resort
• Hard Rock Hotel®
• Loews Portofino Bay Hotel