Frequently Asked Questions

Parking: We offer valet parking only.

• Valet parking: $49 + Tax overnight, with in and out privileges.
• Daily Valet (8AM - 8PM): $27 + Tax.
• EV charging available at no additional fee for hotel guests. 
• Rates are subject to change without notice. 
• Height restriction: 6'10"

Check-in time is at 4:00 PM and check-out is at 12:00 PM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.

A $25 plus tax, per day destination fee will be added to your stay and includes the following:

• $20 Uber credit per stay*
• Curated local Spotify playlists
• Daily Premium Plus Wi-Fi
• Bottled water at check-in

*Terms and conditions: $20 Uber credit is valid during hotel stay and only in the New Orleans area. It is activated upon check-in and expires at 4:00pm day of departure. Guest notified via Uber text upon activating credit.

Reservations must be canceled by 4 PM local time, 72 hours prior to arrival to avoid a one-night plus tax fee. Loews New Orleans Hotel has fully refundable rooms available to book on our site, which can be canceled up to a few days before check-in. Cancellation policy subject to change. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.

Yes, cats and dogs are welcome. We limit the number of pets to two per room, There is a non-refundable cleaning charge of $100 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.

To retrieve your Loews New Orleans hotel bill, click this My Bill link and provide your first name, last name, email address, and confirmation number.

If you are staying at Loews New Orleans Hotel but the name on your reservation differs from the credit card holder, you will need to fill out a Credit Card Authorization Form.

CCA Form

No. We do not offer airport transportation. Louis Armstrong New Orleans International Airport (MSY) is roughly 25 minutes away.

Yes, Loews New Orleans has an indoor pool located on the 8th floor. 

There are several dining choices within the hotel including our Poydras & Peters, using fresh and locally sourced ingredients, reflecting the dynamic landscape of New Orleans cuisine. There are a wide variety of restaurants in the Art & Warehouse District and Garden District. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.

Yes. Loews New Orleans Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in shower, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).

Our Art and Warehouse District location is right in the heart of everything. Loews New Orleans Hotel is walking distance to Harrah’s Casino, and The Shops at Canal Place, The National WW II Museum and Contemporary Arts Center. Walk to Jackson Square, French Quarter, Bourbon Street and Mardi Gras World. Learn more about our New Orleans neighborhood.

Once you have selected your wedding date, we will send you an agreement to confirm the date, timing, and space.

Yes, a 25% deposit of the agreed-upon food and beverage minimum. A payment sliding scale will be discussed in your agreement.

A $25 corkage fee will be applied for every 750 ml bottle of wine.

Yes, please inquire with your Catering Manager.

Menu tastings may be scheduled from three to six month from your event date.

Outside food may be brought into the hotel for menu items of ethnic origin that we are not able to replicate at the hotel. Please ask your Catering Manager for a list of approved vendors.

We will provide you with our cake vendor's contact information and you can reach out to them directly to schedule a time that works best for you.

Your designated Catering Manager will be available on the day of your wedding, but since weddings are very detailed and intricate, a Day of Wedding Coordinator is suggested.

Loews New Orleans Hotel has exclusive college rates available year-round, tailored to accommodate your needs and based on availability.

Loews New Orleans Hotel has exclusive college rates available year-round, tailored to accommodate your needs and based on availability.

Tulane University is approximately 4.4 miles from Loews New Orleans Hotel.

Emory University is approximately 4.1 miles from Loews New Orleans Hotel.

Xavier University of Louisiana is approximately 3.5 miles from Loews New Orleans Hotel.

While Loews New Orleans Hotel does not provide shuttle or transportation services to nearby universities, the destination fee provides a $20 Uber credit, and the Bell Desk can also assist with options.

Our Concierge maintains a list of all vehicle rental services in the area and can assist with delivery arrangements.

At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.

Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.

Click here for an overview of our protocols.

For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.

• Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
• You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.

Yes. Our Neighborhood Perks program is perfect for small and mid-sized businesses. It offers exclusive discounts, personalized service, and monthly perks for your corporate travelers. Learn more and enroll online: Neighborhood Perks program.

Absolutely. Loews New Orleans Hotel offers several programs designed to benefit business travelers from your company. Here are some options:

• Neighborhood Perks: This program caters specifically to small and mid-sized businesses. Enjoy discounts of up to 20% off our best available rates and additional perks like dedicated booking assistance and monthly specials. Learn more and enroll online: Neighborhood Perks program.
• Corporate Discounts: Loews New Orleans Hotel may offer customized discounts based on your business needs for companies booking a high volume of rooms. Contact Robert Reso at 504-595-5310 or Robert.Reso@loewshotels.com for more information.