Frequently Asked Questions

Yes. Self-parking is $44/night with in and out privileges (validation is required). Our covered parking lot and 4 electric vehicle charging stations are available with your paid garage access. 

Check-in time is at 4:00 PM and check-out is at 12:00 PM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.

Reservations must be canceled by 4 PM local time, 24 hours prior to arrival to avoid a one-night plus tax fee. Loews Chicago O'Hare Hotel has fully refundable rooms available to book on our site, which can be canceled up to a few days before check-in. Cancellation policy subject to change. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.

Yes, cats and dogs are welcome at Loews Chicago O'Hare Hotel. Up to two pets are allowed per room. There is a one-time charge of USD $120 per accommodation, per stay. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies or contact us directly.

To retrieve your Loews Chicago O'Hare hotel bill, click this My Bill link and provide your first name, last name, email address, and confirmation number.

If you are staying at Loews Chicago O'Hare Hotel but the name on your reservation differs from the credit card holder, you will need to fill out a Credit Card Authorization Form.

CCA Form

The Loews Chicago O’Hare Hotel does not have a pool.

Yes. The hotel provides a 24-hour shuttle service to the airport leaving every 15 minutes.

• Pick-up for all flights is located at Terminal 2, on the lower-level for Arrivals, in the middle lane, close to door 2C.
• Exits to the shuttle pick-up are located by baggage claim.
• Follow airport signage.

Track Our Shuttle

There are several dining choices within Loews Chicago O'Hare Hotel including The Ashburn, an American Gastropub, Grab-and-Go options, and in-room dining. In addition to our own on-site food and beverage offerings, there are several establishments located within the steps of the hotel, including Capital Grille, and McCormick & Schmick's. For the most up-to-date information on what’s happening, text our Chat Your Service at 847-306-8071.

Yes. Loews Chicago O’Hare Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).

Our Chicago airport hotel is just minutes away from the Fashion Outlets of Chicago, home to more than 130 luxury outlet stores, as well as Parkway Bank Park, which features a comedy club, bowling, pubs, bars, and restaurants. If you’re here during the summer, you can catch a free concert in Rosemont’s Rockin’ in the Park series. Visiting during the winter, ice skating in Millennium Park is a cherished Chicago tradition. Catch a baseball game at Impact Field. Learn more about our Rosemont, IL neighborhood.

Once you have selected your wedding date, we will send you an agreement to confirm the date, timing, and space.

To reserve your event date, the Loews Chicago O'Hare Hotel requires a 25% deposit of the agreed-upon food and beverage minimum. A payment sliding scale will be discussed in your agreement.

Final attendance and a completed floor plan with counts per table are to be returned to your Catering Manager four business days prior to the event.

Yes, please inquire with your Catering Manager.

Outside food may be brought into the hotel for menu items of ethnic origin that we are not able to replicate at the hotel. Please ask your Catering Sales Manager for a list of approved vendors.

The hotel provides a 24-hour shuttle service to the airport. Self-parking is available for your guests at a discounted rate on the day of the event, vouchers will be provided.

Your designated Catering Sales Manager will be available on the day of your wedding, but because weddings are very detailed and intricate, a Day-of-Wedding Coordinator is recommended. 

We will provide you with our cake vendor's contact information and you can reach out to them directly to schedule a time that works best for you.

At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.

Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.

Click here for an overview of our protocols.

Yes. Our Neighborhood Perks program is perfect for small and mid-sized businesses. It offers exclusive discounts, personalized service, and monthly perks for your corporate travelers. Learn more and enroll online: Neighborhood Perks program.

Absolutely. Loews Chicago O'Hare Hotel offers several programs designed to benefit business travelers from your company. Here are some options:

• Neighborhood Perks: This program caters specifically to small and mid-sized businesses. Enjoy discounts of up to 20% off our best available rates and additional perks like dedicated booking assistance and monthly specials. Learn more and enroll online: Neighborhood Perks program.
• Corporate Discounts: Loews Chicago O'Hare Hotel may offer customized discounts based on your business needs for companies booking a high volume of rooms. Contact Amy Leeds at 312-840-6656 or Amy.Leeds@loewshotels.com for more information.