Welcome to Universal Helios Grand Hotel, a Loews Hotel

• 500 guest rooms, including 35 suites
• Dedicated and exclusive entrance into Universal Epic Universe
• Exclusive Theme Park Benefits and complimentary transportation throughout the destination
• Resort-style Pool, Fitness Center, Game Room, and more
• Throughout the hotel there are restaurant and lounge options sure to fit the palette of everyone – including a three-meal restaurant, rooftop bar, pool bar and grill, grab-and-go, and room service.

• Check-in: 4pm | Check-out: 11am
• Overnight Guest Parking
  • Self-Parking: $33* plus tax, per vehicle, per night
  • Valet Parking: $42* plus tax, per vehicle, per night
  • *Rates are subject to change without notice
• Day Guest Parking
  • Self-Parking: $50* plus tax, per vehicle, per day
  • Daily Valet: $47* plus tax, per vehicle, per day
• Pets: Pets are not permitted at Universal Helios Grand Hotel.
• Rollaways: Rollaways are available on a first-come, first-served basis for $35 per day, plus 12.5% sales tax. One rollaway is allowed per room. Rollaways are not available for certain room types. (fees are subject to change without notice, other restrictions apply).
• Age Requirements: You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando Resort hotel. There must be at least one person in the reserved room who is 21 years of age or older. Guests with active Military IDs who are at least 17 years of age will be able to check-in. The military member must be staying in the room and is only valid for one room.
• Pack 'n Play: Complimentary Pack'n Plays are available upon request.
• Extra Person Charges: An additional charge of $55 per extra adult applies for more than 2 adult guests per room.
• WiFi
  • Complimentary Basic WiFi
  • Upgraded Premium WiFi - $9.95 for a 24-hour period of 1pm - 1pm.
• 12.5% tax will be charged on all reservations.
  • 6% Lodging/Occupancy Tax
  • 6.5% FL Sales Tax
• Safety deposit boxes are available at the front desk on a complimentary basis.

Standard Cancellation Policy

• 6 days or more days prior to arrival: Full Refund
• 0- 5 days prior to arrival: Charged one night's room rate plus tax

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Vacationing in one of Universal Orlando’s hotels comes with more fun, more often, every day of your stay. It couldn’t be easier.

• EARLY PARK ADMISSION: Breeze into the parks before other guests* (valid theme park admission required).
• COMPLIMENTARY SHUTTLES: for an easy hop to and from your hotel.
• RESORT-WIDE CHARGING PRIVILEGES: Enjoy simplified shopping and dining. Use your room key across Universal.
• COMPLIMENTARY MERCHANDISE DELIVERY: from Universal shops to your hotel.

^{HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling.}

^{*Valid theme park admission and Universal Orlando hotel validation required. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (opening 2025). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. †Based on the weighted average price of a 2-Park Universal Express Unlimited pass ranging between $124.99 and $389.99 per person.}