Services + Amenities

Signature Service With A Smile

When you aren’t out in the parks having the time of your life, Universal Helios Grand Hotel is an extension of the fun, with plenty of ways to let loose - or just hang loose.

  • Resort-style pool – 8,660 sq. ft zero-entry pool featuring underwater speakers, terraced deck, outdoor firepit area, hot tub, 18 private cabanas for rent, lounge pool chairs, a towel cabana, and poolside activities, including poolside movies (weather permitting).
  • Game room - Purchase a game card and then blast, zap, and race your way through a variety of arcade games in the hotel’s game room (fees apply).
  • Fitness Center - The fitness center offers a variety of strength and cardio equipment and is complimentary to hotel guests. Cardio-vascular equipment includes:
    • Treadmills
    • Bicycles (upright and recumbent)
    • Elliptical machine
    • Variable resistance weight machines
    • Stretching area
  • Universal Orlando Resort Store – Offers sundries, guest necessities, and Universal Orlando and resort logo merchandise.
  • Full-service concierge and Universal Orlando Vacation Planning Center – A Destination Universal Ticket Desk and Kiosk
  • On-Site Business Center – Available 24 Hours with Room Access for Computer Usage and Printing.
  • Mail Services – Guest can receive mail throughout their stay. If you intend to receive mail during your stay, please be sure to include the resort’s mailing address, along with your name and arrival day for your reservation. Please note that a per-package handling fee will apply to all packages that are received through the Luggage Service desk. Pricing may vary and is based on the size of the package. The hotel cannot accept groceries or any other perishables that are mailed to the resort.
  • Avis® car rental desk
  • Self Service and Valet Laundry available
  • Dry Cleaning: For dry cleaning or laundry, same-day service is available 6 days a week, including holidays. Express service is also available.
  • Luggage Storage
  • Dedicated hotel entrance into Celestial Park Entry – requires a ticket to Universal Epic Universe for entry
  • Meeting & Function Space – 4,648 sq. ft. total

For Your Accessibility Needs:

Universal Helios Grand Hotel strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability or need any additional accessibility information about the hotel's facilities and services.

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to the registration area
  • Route from the hotel’s public entrance to the accessible guestrooms
  • Route from the hotel’s public entrance to the restaurants
  • Route from the hotel’s public entrance to the fitness center
  • Route from the hotel’s public entrance to the swimming pools
  • Registration desk
  • Concierge desk
  • Public restrooms
  • Accessible parking spaces for cars in the self-parking facility
  • Accessible parking spaces for vans in the self-parking facility
  • Restaurants
  • Fitness center
  • Swimming pool

Additional accessibility information:

  • Accessible guest rooms with mobility features have doorways that provide 36” of clear width
  • Accessible guest transportation with advance notice
  • Hotel has TTY for guest use
  • Guest room TVs have closed captioning or closed caption decoders provided
  • Elevators have audio floor indicators
  • Hotel employees will read printed/visual information to guests who are blind/low vision and provide verbal directions to locations on the Hotel property